Documents and e-signing
Store and share files, and send documents for signature.
Documents library: the basics
Folders
Uploading and editing files
Generated files
Sharing with owners
Storage
Documents on properties, units and leases
DocuSign files
E-signing: concepts
E-signing: preparing and sending (managers)
E-signing: tracking and managing (managers)
- How do I track who has signed?
- How do I resend a signing request to someone?
- How do I cancel a signing request?
- How do I see the audit trail of a signing request?
- How do I get the signed document and certificate?
- Does Kera send reminders and expire requests automatically?
- What happens when someone declines to sign?
- What are the editor's guided tours?
E-signing: for the people signing
What Kera doesn't do here
Things people ask about that Kera doesn't support, with a workaround where there is one.
Share documents with tenants
Kera doesn't share library files with tenants, and tenants have no Documents page. Workaround: tenants see their lease's signed files under Signed documents, their notices on the lease, and inspection reports on the inspection; send anything else by email or chat.
Public or anonymous share links
Kera doesn't create a link anyone can open. Workaround: share with an owner, or download and send the file.
Search inside documents or a search box on the Documents page
Kera doesn't search the text inside files. Workaround: global search by file name, plus Filters.
Tags or categories on documents
Kera doesn't tag documents. Workaround: folders and property/unit/lease links.
Reusable signing templates or bulk send
Kera doesn't save a field layout to reuse, place fields automatically, or send one document to many leases at once. Workaround: lease templates (Save as a template) remember the document, but fields are placed per lease.
Send any library file for e-signature on its own
Kera doesn't let you pick a Documents file and send it for signature. Signing runs on leases, inspections, notices and end-of-tenancy agreements. Workaround: attach it as the lease document when adding or editing a lease.
Send a management agreement to an owner for signature
Kera doesn't have a screen to send owner contracts for e-signature. Workaround: upload the signed agreement to Documents and share it with the owner.
Edit a document after it's sent for signature
The document is locked while a request is live. Workaround: cancel the request, change the document, send a new request; signatures don't carry over.
Reopen or extend a declined, expired or cancelled request
Workaround: send a new request.
Change reminder timing or turn reminders off
Kera sends them on a fixed schedule.
A dedicated date field
Workaround: use a Text field.
Guests save a reusable signature
Guests draw or type each time; account holders' signatures are saved.
Owners or tenants place fields or prepare documents
Only landlords and managers can.
Upload files over 25 MB, or .zip and other unsupported types
Accepted: PDF, images, Word, Excel, PowerPoint, CSV, text. Workaround: compress or split the file, or export it to PDF.
Download a folder or several files as one .zip
Workaround: select files and use bulk Download.
Free up storage by deleting files
Archived and deleted files still count, and there's no "empty trash". There is no storage quota.
Recover a deleted file yourself
Workaround: contact Kera support.
Delete generated files or DocuSign imports
They can only be archived.
Send envelopes through DocuSign from Kera
Kera only shows and imports DocuSign envelopes.
Version history for library files
Replacing a file with Edit doesn't keep an older version you can open. (Inspection reports keep earlier versions; see the Inspections chapter.)
Confirm legal validity of an e-signature
Kera records consent, identity checks, an event log and document fingerprints. It doesn't give legal advice; customers should ask a lawyer.