How do I get the signed document and certificate?
ForLandlordsProperty managers
Who can do this
Landlords and Organization users; signers and copy recipients.
Where to find it
Signatures card once complete; portal → Signed documents; Documents → Generated.
Steps
- When the card reads "Everyone has signed.", select Download signed document or Download certificate.
What happens next
On completion Kera emails: the manager "Signing complete"; account signers "Everyone has signed"; copy recipients "A document you're watching has been signed"; guests "Your document has been signed" with the signed PDF and certificate attached. The signed copy is added to Documents → Generated as "Signed lease agreement.pdf".
Good to know
If the files are too large to attach, the guest email says to contact the property manager for a copy.
Troubleshooting
"Couldn't open the signed document" / "Couldn't open the certificate": retry; escalate if it persists.
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