Dashboard, messages and Kai
Your dashboard, messages, announcements, notifications, search and Kai, the AI assistant.
Getting around Kera
- What does each type of user see in the side nav?
- How do I switch between my Landlord, Tenant and Owner portals, or between organizations?
- How do I switch to dark mode?
- How do I open Settings or log out?
- How do I use Kera on my phone?
- How do I add Kera to my phone's home screen?
- What are the banners at the top of the page?
- What do the pop-up messages in the corner mean, and how does Undo work?
Tenant portal
Owner portal
Manager dashboard
Inbox and team chat
- What is the Inbox?
- As a manager, how do I start a conversation?
- How do I message someone straight from their record?
- How do I create a group chat?
- How do I send a photo or file in a message?
- How does the shared organization inbox and conversation assignment work?
- How do I @mention a teammate or tag a record in team chat?
- How do I delete a conversation?
Announcements and groups
- Who can send announcements?
- How do I send an announcement?
- How do I check who received an announcement, or retry failed deliveries?
- How do I find an old announcement?
- How do I archive, restore or delete an announcement?
- How do I create a tenant group?
- How do I edit, archive, restore or delete a tenant group?
Notifications
Global search
Kai, the AI assistant
- What is Kai and who can use it?
- How do I ask Kai a question?
- How do I get Kai to create or change something?
- Why did Kai warn me about a possible duplicate?
- Can I send Kai a picture or a document?
- How do I copy or rate a Kai answer?
- How do I find, rename, pin, archive or delete a Kai chat?
- How do I keep Kai open beside my work?
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What Kera doesn't do here
Things people ask about that Kera doesn't support, with a workaround where there is one.
A mobile app from the App Store or Google Play
Kera runs in the browser. Workaround: add Kera to the home screen (Android Chrome or iPhone Safari).
A Documents page for tenants, or sharing library files with tenants
Kera doesn't let managers share documents with tenants. Workaround: tenants read their lease on the lease page and download signed files from Signed documents; send other files by Inbox attachment.
Tenants declining or counter-offering a lease invitation in Kera
There's no decline button on a pending lease. Workaround: the tenant tells the manager, who cancels or changes the lease.
Tenant notices to end, or asking to end by agreement, in Quebec
Kera doesn't prepare tenant notices for Quebec. Workaround: agree with the landlord directly; the landlord records the signed agreement in Kera.
Withdrawing a notice after it has been served
Kera only lets a tenant withdraw a notice before service. Workaround: the landlord can void it by agreement (Chapter 06).
Answering renewal offers outside Manitoba and Saskatchewan
Kera only handles renewal offers for those two provinces.
Tenants seeing their deposit record or disputing a deposit deduction in Kera
Workaround: contact the landlord or the provincial tenancy board.
Paying rent by US bank account (ACH), cash, cheque or e-transfer through Kera
Tenants pay online by card or Canadian pre-authorized debit only. Workaround: pay the landlord directly; the landlord records it (accounting chapters).
Seeing rent the landlord recorded by hand in the tenant Payments page
Kera's tenant Payments lists online invoices only.
Tenants reopening, archiving or deleting a maintenance request, or commenting on it
Workaround: use Message <manager> in the request, or ask the manager.
Emergency or safety guidance for maintenance problems
Kera doesn't give it. Workaround: call 911 or the manager's emergency line.
Tenant self-led inspections
Tenants can read and sign reports but can't run an inspection.
Deleting your Kera account from inside the app
Workaround: email support@getkera.com.
Reporting a bug or requesting a feature from Settings → Support
Those cards are disabled. Workaround: Send an email.
Owners editing anything operational
Owners can't change properties, units, leases, tenants or maintenance requests, can't create transactions, invoices or bills, and can't upload or share documents. Workaround: message the manager.
Owners closing or adding photos to maintenance requests
The buttons appear but don't work for owners. Workaround: message the manager.
Filters on the owner Properties, Leases and Maintenance lists, or search in owner Documents
Workaround: open the property, or use the Financials filters.
Exporting the owner ledger to a spreadsheet
Workaround: download statement PDFs.
Owner payouts by direct bank transfer (EFT) from the manager's bank account
Owner payouts go through Stripe. Workaround: the owner connects a bank account through Stripe in Wallet, or the manager pays outside Kera and records it.
Automatic scheduled owner payouts
Kera doesn't run owner disbursements on a schedule; the manager sends each one.
Kai, global search or announcements for tenants and owners
These are manager tools.
Announcements to owners or vendors, by SMS, or scheduled for later
Announcements go to tenants by email and in-app, sent immediately.
Editing an announcement after it's sent
Workaround: send a corrected announcement, and archive the old one.
Voice or video calls, message reactions, threaded replies, or channels in the Inbox
Kera chat has direct and group conversations only.
Editing or deleting a single chat message
Workaround: send a correction; a whole conversation can be deleted.
Messaging tenants who have no Kera account, or texting anyone, from the Inbox
Workaround: invite the tenant to Kera (Chapter 04), or contact them outside Kera.
Archiving or restoring a chat conversation
Delete is permanent.
Collapsing the side nav to icons
Recovering a dismissed notification
Per-member muting of organization-wide notifications
A member's switches don't stop alerts addressed to the whole organization.
Private Kai chats for each member of an organization
Kai history is shared at organization level.
Kai sending bank transfers, taking tenant payments, serving notices, signing documents, running inspections, uploading documents or changing settings
Workaround: use the normal screens for those.
Kai phone calls or the AI maintenance dispatch agent for every customer
These aren't generally available.
Custom dashboard widgets, or widgets that filter their destination list
Widget arrows open the full list.