Applications, screening and tenants
Take applications online, screen applicants and manage your tenants.
Concepts
Opening a listing for applications
What applicants see
Reviewing applications
- How do I see all my applications?
- How do I filter and sort applications?
- How do I read an application?
- How do I move an application through statuses?
- How do I make an offer?
- How do I accept an applicant and make them a tenant?
- How do I reject an application?
- How do I archive or restore an application?
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Tenant screening (The Great Renter)
- What is tenant screening in Kera?
- What do I need before I can order a screening?
- How do I enable tenant screening for my account?
- How do I order a screening for an applicant?
- How do I order a screening from the Applications list?
- Which checks can I choose, and what's in each package?
- How does the screening allowance in my plan work?
- How is sales tax worked out on screening charges?
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- What if the application is missing details screening needs?
- How do I screen someone who hasn't applied yet?
- How do I resend the applicant link?
- What if the screening payment fails?
- How do I cancel a screening?
- How do I read the screening report?
- What happens if a screening check fails?
- What emails does screening send?
Tenants
- How do I open the Tenants list?
- How do I filter and sort tenants?
- How do I add a tenant without inviting them?
- How do I add a tenant and invite them to the tenant portal?
- How do I add a tenant who has no email address?
- What happens if I add a tenant whose email I already have?
- How do I invite or re-invite an existing tenant?
- How do I send a specific lease to a tenant?
What Kera doesn't do here
Things people ask about that Kera doesn't support, with a workaround where there is one.
Post a vacancy to rental listing sites
Kera doesn't syndicate listings to Kijiji, Facebook Marketplace, Zumper, Rentals.ca or similar sites, and it doesn't host a listing page with photos. Workaround: post the listing yourself and include the Kera application link.
Customize the application form
Kera doesn't let you add, remove or reorder questions, or ask about pets, vehicles, occupants or co-signers. Workaround: ask follow-up questions by email or phone.
Collect documents on the application
Applicants can't upload pay stubs, ID or reference letters with the form. Workaround: ask for them by email, then file them in Documents (Chapter 08).
Charge an application fee
Kera doesn't collect fees or deposits from applicants. Screening is charged to the manager.
Joint or co-applicant applications
Each application is for one person. Workaround: each adult submits their own application through the same link.
Let applicants edit, withdraw or track an application
Applicants have no account or applicant portal and can't see their status. A second application from the same email to the same listing is refused. Workaround: the applicant contacts you with changes.
Notify applicants of status changes or rejection
Kera emails applicants only to confirm receipt and for screening. Workaround: tell the applicant yourself.
Edit an applicant's answers or add notes to an application
Kera has no notes field on applications, and managers can't change submitted answers. Workaround: keep notes on the tenant record after acceptance.
Search or export applications or tenants
The Applications and Tenants lists have no search box or CSV export. Workaround: use the global search to find a person.
Turn an accepted applicant into a lease in one step
Accepting creates the tenant (after you save Add tenant). The lease is a separate step.
Verify income or employment
Screening doesn't confirm income, and Kera doesn't contact employers or references. Workaround: ask for proof of income and call references yourself.
Screen applicants outside Canada, or use a screening provider other than The Great Renter
Kera's screening is with The Great Renter only, for Canadian rentals.
Cancel a screening once it's placed, or get a refund for a completed check
Only orders waiting for the applicant or with a failed payment can be cancelled. Checks that fail are refunded automatically. For other billing questions, contact Kera support (support@getkera.com).
Download, print or share a screening report from Kera
The report is viewable on the application's Screening tab only.
Explain or dispute report contents
Kera support can't interpret credit or watchlist results. Applicants with questions about their report contact The Great Renter at privacy@thegreatrenter.com.
Resend or cancel an "Invite a new applicant" screening before they apply
The order isn't visible in Kera until an application arrives. It expires with no charge after 14 days.
Open a whole multi-unit building for applications with one switch
Each unit has its own switch and link.
Message tenants who haven't joined Kera or aren't on an accepted lease
In-app chat needs a tenant account and an accepted lease. Workaround: email or phone, or invite them to the portal first.
Merge duplicate tenant records
Kera doesn't merge two tenants. Workaround: archive the extra record if it was never on a lease, or delete it.
Delete a tenant who was ever on a lease
Workaround: archive them, which keeps their history.
Share library documents with tenants, or give tenants a Documents page
Tenants see documents only through their lease.