Help Centre

How do I order a screening for an applicant?

ForLandlordsProperty managers

Who can do this

Landlord, Organization admin, members with Request Screening.

Where to find it

Application → Actions → Request screening, or the Screening tab → Request screening.

Steps

  1. Order screening opens as a full page. On the right is an Order preview with the total and What happens next. On a phone, the total sits in a bottom bar and Details opens it.
  2. Who are you screening? shows a read-only summary of the applicant: name, date of birth, email, phone and addresses. Click Continue.
  3. Which checks?: pick Basic, Enhanced or Custom and tick checks (next article). Click Continue.
  4. Confirm you can order this: tick "By checking this box you verify that the tenant has given you permission to share the above information with Kera and its partners".
  5. Click Order screening in the header.

What happens next

You see the toast Screening ordered ("Results for <name> show on the application as they arrive."). The flow closes, the status becomes Screening, and the report appears on the Screening tab. The applicant gets A screening was requested for your rental application. If identity verification is included, they also get Verify your identity for your rental application, and the other checks start only after their ID is verified. Manual review of an ID can take up to 24 hours. You get Screening report ready for <name> when results are in.

Good to know

Once a screening is Completed, Partly completed, Failed or Cancelled, the button reads Order another screening. A new order replaces the report shown.

Troubleshooting

  • Tick the consent box to order this screening.: the confirmation isn't ticked.
  • This application already has a screening in progress. Cancel it or wait for it to finish before ordering another.
  • The applicant must be 18 or older to be screened.
  • The screening couldn't be placed / Some checks couldn't be placed: The Great Renter rejected some or all checks. Any charge for those checks is refunded.
  • Confirming the payment: your card provider hasn't confirmed the charge yet. The report updates once it does, usually within 10 to 40 minutes.
  • If you close the order after changing something, Kera asks: "The information you provided will be lost. Are you sure you want to continue?"
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