How do I assign a request to a teammate?
ForProperty managers
Who can do this
Organization users with Assign Maintenance Requests. Landlord (solo) accounts don't have teammates, so the select isn't shown.
Where to find it
Maintenance Request → the request → Actions → No teammate assigned select
Steps
- Open the teammate select and pick a member.
- To unassign, pick No teammate assigned.
What happens next
Toast "Request assigned" with "We notified <name>." The teammate gets "[Action required] Assigned to you: <subject>" by email and an in-app "Maintenance request assigned to you". When you reassign, the previous person gets "No longer assigned to you: <subject>". From then on, the assignee is notified of status and urgency changes made by others.
Limits
Teammates who haven't accepted their invite aren't listed.
Troubleshooting
- "That teammate does not have access to <property>, so they cannot be assigned its maintenance requests." The member's role is limited to assigned properties that don't include this one. An admin can change the member's property assignments in Settings.
- "Couldn't assign request" or "Couldn't clear assignment": try again.
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