How do I edit a maintenance request?
ForLandlordsProperty managers
Who can do this
Only the person who created the request. A manager can edit requests they created; they can't edit a tenant's request.
Where to find it
Maintenance Request → the request → Edit (next to the title)
Steps
- Open the request and select Edit. The Edit maintenance request form opens with every step answered.
- Select Edit on the step you want to change (for example What's not working? or What kind of issue, and how urgent?).
- Change the answers. On Any photos? you can remove saved images or add new ones.
- Select Save.
What happens next
The form closes. The title, badges and photos reflect your changes.
Limits
Archived requests can't be edited. A manager can't edit a tenant-submitted request's subject, description or photos; they can still change urgency and status, assign it and add media from the Actions card.
Troubleshooting
"Couldn't update maintenance request" means the save failed and the form stays open with your changes. Select Save again.
Did this answer your question?