Help Centre

What if the screening payment fails?

ForLandlordsProperty managers

Who can do this

Landlord, Organization admin, members with Request Screening.

Where to find it

The Payment failed screen in Order screening, or the application's Screening tab.

Steps

  1. If the card is declined, you see Payment failed with the card's decline message. Nothing was sent for screening.
  2. Click Update card to change the card in Stripe's billing page. You return to the application.
  3. Click Retry payment. Payment went through – The screening has been placed. confirms it.

What happens next

You also get the email Payment failed for <name>'s screening and an in-app notice.

Troubleshooting

  • Payment failed again: the card still declined. Try another card.
  • Couldn't open billing: Stripe's billing page didn't open. Try again.
  • If the charge is still being confirmed rather than declined, you see Confirming the payment instead, and the report shows Placing order.
Did this answer your question?