What happens if I add a tenant whose email I already have?
ForLandlordsProperty managers
Who can do this
Anyone adding or editing tenants.
Where to find it
Add tenant → How do we reach them?
Steps
- After Continue, you see "You already have a tenant with this email" with the existing tenant's name and email.
- Choose Use <name>'s record to open the existing tenant (nothing new is created), or Add a new tenant anyway to create a second record. Or change the email.
Good to know
When editing a tenant, the choices are Open their record and Keep this email anyway.
Troubleshooting
Couldn't check your tenants means the check failed. Try Continue again.
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