How do I void or write off a rent month?

ForLandlordsProperty managers

Who can do this

Landlord; Organization users with Create Transactions.

Where to find it

Lease page → Rent tab → the month's ⋮ → Void or Write off

Steps

⋮ → Void. The Void this charge dialog explains the month is removed from what the tenant owes and from the books.
Enter a Reason. Optionally switch on Charge this month again at the rent for that month.
Select Void charge. Toast Charge voided (or Charge voided and reissued).

Steps

⋮ → Write off. Write off this charge reads "The $X still owing for <month> is written off as uncollectable. Payments already received stay recorded."
Enter a Reason. On an owner's property, answer who covers it (Owner or Us).
Select Write off. Toast Charge written off.

Limits

Void isn't offered on a month with a payment or a rent credit (reverse the credit first).

Troubleshooting

"Add a reason for the records." A closed accounting period blocks the change.

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