How do I void a bill?
ForLandlordsProperty managers
Who can do this
Landlord; Organization users with Approve & Post Transactions.
Where to find it
Accounting → Bills → the row → ⋮ → Void.
Steps
- Make sure no payments stand on it (void them first; the drawer says "Void its payments first to void this bill.").
- Click ⋮ → Void, type a reason in Void bill, and confirm.
What happens next
The badge becomes Void and the totals refresh. A written-off bill's write-off entries, and any tenant remainder invoice, are voided with it.
Troubleshooting
- No Void in the menu: the bill has payments, or it was partly paid and then written off ("This bill was partly paid before it was written off, so it can't be voided.").
- "The refund owed to the tenant for this bill has already been settled, so the bill can't be voided."
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