How do I void a bill payment?
ForLandlordsProperty managers
Who can do this
Landlord; Organization users with Approve & Post Transactions.
Where to find it
Bills → the bill → ⋮ → View details → Payments → Void payment; or Overview → the payment row → ⋮ Actions → Void.
Steps
- Click Void payment on the payment.
- Type a Reason and click Void payment.
What happens next
"Payment voided". The bill's balance comes back and its badge returns to Approved (or Partially Paid). On a fee bill, that payment's fee slice and its sweep are reversed too.
Troubleshooting
- "This payment is matched to a bank transaction. Unmatch it in the bank feed first, then void the payment."
- "Couldn't void the payment" with a closed-period message.
- A bill that was written off after a partial payment: its payments can't be voided.
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