How do I set up my Wallet?

ForLandlordsProperty managers

Who can do this

Landlord; Organization admin.

Where to find it

Side nav → Wallet

Steps

  1. Open Wallet. Without a Wallet you see "Get rent paid straight to you" with three points: "Rent income lands here before paying out to your bank", "Pay out to your bank account anytime" and "Every transaction tracked automatically".
  2. Select Set up wallet.
  3. Kera opens Stripe's secure onboarding. Enter your business and identity details and the bank account for payouts, as Stripe asks.
  4. When you finish, Stripe returns you to the Wallet. The balance card, transaction list and Payout button now show.

What happens next

You can now turn on online payments on leases, accept online payment on business invoices, and order tenant screening that needs a Wallet.

Good to know

If you started but didn't finish Stripe onboarding, the button reads Finish setting up your wallet.

Troubleshooting

  • Toast "Couldn't start wallet setup": Kera couldn't get the Stripe link. Try again; if it keeps failing, contact Kera support.
  • Stripe asks for more documents or says the account is restricted: these requirements come from Stripe. Finish them through Settings → Wallet → Manage.
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