Help Centre

What does "Hold owners' money in Wallet" do?

ForLandlordsProperty managers

Who can do this

Organization admin and Landlord can change it. Members see it but can't change it.

Where to find it

Settings → Wallet → Owners' money

Steps

  1. Read the switch Hold owners' money in Wallet: "When on, rent owed to owners stays in your Wallet until you pay them through Kera. When off, you can cash out your whole balance and pay owners another way. Tenant deposits are always held."
  2. Turn it on or off. It saves immediately.

What happens next

On: Available to you excludes money owed to owners and reserves, so you can't pay it out to yourself. Off (the default): Available to you is the balance less tenant deposits, with "Includes $X owed to owners" under it.

Good to know

Tenant deposits collected through Kera are always held, whatever this setting.

Troubleshooting

Toast "Couldn't save the Wallet setting" / "Try again in a moment.": the switch stays on its saved value. Try again.

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