Help Centre

How do I pay out my Wallet balance to my bank?

ForLandlordsProperty managers

Who can do this

Landlord; Organization admin; members with Request Payouts.

Where to find it

Side nav → Wallet → Payout (on a phone, the floating action button)

Steps

  1. Select Payout. A full-page Payout composer opens with a Summary panel (on a phone, a bottom bar with Details).
  2. How much do you want to pay out?: enter the Amount. The helper reads "Up to $X CAD available." and adds what is held. Continue.
  3. Where should it go?: pick the bank account or card. Each shows "Account ending NNNN" or "Card ending NNNN", plus "· instant available" or "· instant only" where it applies. Continue.
  4. How fast? (only when the account supports instant): Standard ("Arrives in 2 to 3 business days · No fee") or Instant ("Arrives within minutes · 1% fee, min $0.60 CAD", with the estimate for your amount).
  5. Check the Summary: You receive, the arrival time, the fee, Taken from your balance, Left available and the destination.
  6. Select Pay out $X CAD in the header (Pay out $X CAD now for instant).

What happens next

Toast Payout started, "It should arrive in your account in 2 to 3 business days." (or "…within minutes."). A payout row appears in the list and Available to you drops.

Limits

  • You can only pay out Available to you. Money held for tenant deposits (and for owners, when the hold setting is on) can't be paid out to you.
  • Instant payouts are capped at $9,999 CAD each, and Kera has a daily instant-payout limit across all accounts.

Troubleshooting

  • "Amount can't exceed your available balance of $X CAD.": lower the amount.
  • "Your entire balance is held for owners and tenant deposits. Nothing is available to pay yourself right now.": everything is held; Payout is disabled.
  • "No funds are currently eligible for an instant payout. Choose standard, or try again once your balance settles.": recent payments haven't settled for instant. Choose Standard.
  • "Instant payouts are capped at $9,999 CAD. Choose standard, or send a smaller amount."
  • "Kera's daily limit for instant payouts has been reached across all payouts. Try again tomorrow, or send this as a standard payout instead (2 to 3 business days, no fee)."
  • "You haven't added a bank account or debit card for payouts yet…" with Add a bank account: add one in Stripe, then come back. The header button reads "Add a bank account or debit card to pay out."
  • "This account can't receive payouts right now. Choose another.": Stripe won't accept payouts to that destination.
  • "There isn't enough available balance in your account for this payout right now…": Stripe's available balance is lower than Kera expected (funds still pending). Lower the amount or wait.
  • "Checking your available balance…" or "Loading your payout accounts…": wait for the refresh. "We could not load your payout accounts. Close this and try again in a moment."
  • Closing with answers asks "The information you provided will be lost, are you sure you want to continue".
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