How do I read the screening report?
ForLandlordsProperty managers
Who can do this
Landlord, Organization admin, members with View Screening Results.
Where to find it
Application → Screening tab.
Steps
- Verdict:
- Clear: "Every check came back clear."
- Review: "Nothing was flagged, but some results need a closer look."
- Flagged: "At least one check found something that needs your attention."
- In progress: checks are still running.
- "Ordered <date> · Completed <date>", then one line per check.
- Credit: the bureau, a score gauge with a band (Exceptional, Excellent, Very good, Good, Fair, Average, Poor or Very poor), and "What affects this score". It also shows Total limit, Total balance, Monthly payments, Revolving utilisation, and tiles for Collections, Legal items and Bankruptcies. Credit file detail opens the itemised file.
- Identity: Verified, Not verified, In review or Outcome unclear, plus the ID type. Name and date of birth are marked "Matches the application" or "Differs from the application". A Verified badge in orange means a field differs.
- Global watchlist and Adverse media: Clear, Match found or Needs review, with match details. Confirm a match is the same person before acting on it.
- Status: each item's progress (Placing order, In progress, Action required, Completed, Failed, Partly completed).
What happens next
An unfinished report updates by itself about every 30 seconds. You don't need to reload.
Limits
Kera shows The Great Renter's results as received. Neither Kera nor The Great Renter makes the tenancy decision. Kera support can't interpret a report. Questions about a report's content go to privacy@thegreatrenter.com, the address shown on the report. Kera has no PDF download or sharing option for screening reports.
Troubleshooting
We couldn't load the screening report. has a Try again button. Action required means the check is waiting on the applicant (often ID verification) or on The Great Renter. Their message is shown word for word.
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