What happens when a tenant's online payment fails?
ForLandlordsProperty managersTenants
Who can do this
Tenant receives the notice; Landlord or Organization users see the invoice status.
Where to find it
Email and the tenant's Payments page; manager side Accounting → Invoices
Steps
- A failed payment emails the tenant "There's a hiccup with invoice <number>" ("Rent payment didn't go through"; "No funds were taken. Please retry once the payment method is fixed.").
- A payment that needs the tenant's action emails "Heads up: invoice <number> needs a little more attention".
- The tenant fixes the payment method in Settings → Payments and pays the open invoice again from Payments.
Limits
Kera doesn't add a fee or penalty for a failed or late payment in Canada (see "Does Kera charge late fees?").
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