How do I refund rent a tenant paid online?

Toast Refund requested · "Kera updates the books when Stripe confirms it, usually within a minute." The money goes back to the card or bank account it came from. The month reopens as owing and the payment is voided in the books. For an owner's property, the owner's balance drops by the rent.

• When the tenant paid the transaction fee, Kera keeps the fee; the dialog says so.
• If the owner was already paid that rent by Kera transfer, the dialog says Kera takes it back from the owner's next payout and the month stays marked paid.
• A first invoice that bundled rent and deposit refunds both; the deposit is no longer held.
• Online business invoices are refunded from Accounting → Invoices → View details → Refund (chapter 09). Online deposits from the deposit card (below).

Kera refunds the whole payment only. It doesn't do partial refunds. A refund can't be undone.

• "The payer disputed this payment with their bank, so it can't be refunded. The dispute decides where the money goes."
• "This payment hasn't finished processing in Stripe yet, so it can't be refunded. Try again once it has."
• "This payment has already been refunded." / "A refund of this payment is already on its way…"
• "This invoice was marked paid outside Kera, so there's nothing to refund in Stripe." No Refund shows on months marked paid outside Kera.
• "This rent was paid online before the lease had a rent schedule, so Kera can't refund it."
• A payment dated in a closed accounting period shows the closed-period message and Refund is disabled.
• "This refund failed or was canceled in Stripe…": contact Kera support.