How do I set whether tenants accept notices by email?
ForLandlordsProperty managers
Who can do this
Landlord, Organization admin, Organization members with Edit Leases (others see the status read-only).
Where to find it
Lease page → right rail Online notices (phone: Actions → Online notices).
Steps
- Wait for "Checking who accepts online notices." The title shows Email ready when every tenant accepts, or "<n> of <total> accept".
- Under Set by you, turn Tenants accept notices by email on or off for tenants who don't have a Kera account (one row per tenant, or one row "Tenants without a Kera account" for several).
- Tenants with a Kera account are listed under Set in their Kera portal with "Accepts" or "Declined" and a date. You can't change their choice.
What happens next
No toast and nobody is notified. With every tenant accepting, the notice composer's Serve step can offer Kera email. See the Notices chapter.
Good to know
- After uploading a standard lease form, Kera reads the setting from the form: Ontario 2229E section 3, BC RTB-1 tenant email for service, Nova Scotia Form P clause 8, Yukon tenant consent box, New Brunswick Form 6 and Newfoundland and Labrador tenant emails. The line reads "Read from <where>: Yes" (or No).
- If Kera can't read the form, the switch starts off ("Kera couldn't read it from this lease, so it starts off."), or keeps the lease's current setting if one is stored. Quebec, PEI and Northwest Territories leases aren't read.
- The card is hidden on draft, cancelled, rejected or archived leases, and when no tenant has an email. It still shows on ended leases so late notices (for example deposit statements) can be served.
Troubleshooting
"Couldn't turn on email notices" (or off): the switch goes back; try again. "Kera couldn't check who accepts online notices." with Try again: reload when back online.
Limits
Kera records consent; it doesn't decide whether email service is legally valid for a particular notice. Never offered in NWT or Nunavut.
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