What does a row reading "2 entries" mean, and how do I resolve it?
ForLandlordsProperty managers
Who can do this
Anyone with View Accounting; voiding a copy needs Approve & Post Transactions.
Where to find it
Accounting → Overview (also the Bills and Invoices tabs).
Steps
- Click the stacked row, for example "Hydro One · 2 entries" with "Same payee, amount and date as an earlier transaction".
- Read the copies listed inside: who entered each and when, and its status.
- If it's a real duplicate, click Void the <date> copy (or Void the newest copy), keep or edit the reason ("Duplicate entry"), and confirm.
- If they are genuinely separate, click They're separate, keep both (or keep all 3).
What happens next
- Void: "Transaction voided" (or "Bill voided" / "Invoice voided"). The newest copy is voided and the figures drop.
- Keep: "Kept as separate entries". The copies show as normal rows and won't stack again.
Both copies count in the figures until you resolve the stack.
Good to know
- Without Approve & Post Transactions you only see They're separate, keep both.
- If the newest copy already has a payment, the stack offers only the keep button; void the other copy from its own ⋮ menu.
- Recurring entries, bank feed rows, e-transfers, CSV imports, migrated entries, rent invoices and rent months never stack.
Troubleshooting
"Failed to void the copy" or "Failed to keep both" shows the server's reason (for example a closed period). Nothing changed; fix the cause and try again.
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