What do the "This link is invalid" and other link error screens mean?
ForLandlordsProperty managersTenantsProperty owners
Who can do this
Anyone opening a Kera email link (password reset, email verification, email restore).
Where to find it
The page the email link opens.
Steps
- Read the screen title and follow the matching fix:
- This link is invalid: the link has expired, was already used or is incomplete. Request a fresh email (password reset from Forgot password?, verification from Resend Email on the banner).
- This account is unavailable ("The account for this link has been disabled or no longer exists."): contact Kera support (support@getkera.com).
- Unable to check this link: a connection problem. Click Try again.
- We couldn't reach Kera ("Your link still works."): a connection problem on an email restore link. Click Try again.
Limits
Don't edit the link by hand. Support can't repair a link. Request a new one or escalate.
Did this answer your question?