Help Centre

How do I resend the verification email?

ForLandlordsProperty managersTenantsProperty owners

Who can do this

Any signed-in user whose email isn't verified.

Where to find it

The banner at the top of every portal page: "Verify your email. We've sent a verification link to <email>".

Steps

  1. Click Resend Email on the banner.

What happens next

"Verification email sent" ("Check your inbox, and your spam folder if it isn't there.") and a new "Verify your email for Kera" email arrives.

Troubleshooting

  • "Verification email already sent" ("Wait a minute before you ask for another."): wait a minute. Kera sends at most one a minute and five an hour.
  • "Your email is already verified": the banner disappears; nothing else to do.
  • "Couldn't send the verification email": try again later or contact Kera support.
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