How do I void a transaction from the Overview?

ForLandlordsProperty managers

Who can do this

Landlord; Organization users with Approve & Post Transactions.

Where to find it

Accounting → Overview → the row → ⋮ Actions → Void.

Steps

  1. Find the posted or draft row (voided rows have no menu).
  2. Click ⋮ Actions → Void.
  3. Read the dialog. It names the amount and says "It no longer counts toward your books. This can't be undone."
  4. Type a Reason (required; Void stays disabled until you do).
  5. Click Void.

What happens next

The row leaves the default list (filter Status → Voided to see it) and the figures reverse. Voided entries are kept, never deleted.

Good to know

When the row is part of a larger record, the dialog names that record and voids all of it ("not just this entry"):

  • Bank feed entry: adds "The bank transaction goes back to Review."
  • Expense with a management fee or tenant share: the fee or the tenant's invoice is voided too.
  • Transfer: Void this transfer? reverses both sides.
  • Hand-recorded rent payment: Mark this rent payment unpaid? with Mark unpaid; the month is owing again (chapter 10).
  • Owner payout or settlement: Void this owner payout? / Void this settlement? (chapter 10). Needs owner financials access.
  • Invoice or bill payment: Void this invoice payment? / Void this bill payment?; the invoice or bill is open again.
  • Collection with a management fee: Void this collection? voids the collection, its fee and the fee's move to operating.
  • Security deposit rows: Void this deposit?, or Undo return / Undo apply for a deposit return or a last month's rent deposit applied to rent (chapter 05).

Limits

Some entries can't be voided from Overview. Kera shows a disabled Void, says why ("It belongs to …") and gives a button to the exact record:

  • Open in Bank Feed: the entry came from a bank transaction or e-transfer; undo it there.
  • Refund: it was paid online through Kera payments, so it's refunded, not voided.
  • Open rent, Open deposit, Open invoice, Open bill, Open owner payouts: reverse it from that record.
  • Open bank account: an opening balance; change or remove it on the bank account (see "How do I change or remove a bank account's opening balance?").
  • A refund or dispute clawback from an owner can't be voided.

Troubleshooting

  • "Couldn't void the transaction" with "Accounting period YYYY-MM is closed…": the entry is in a closed period. Reopen the period first (see "How do I close or reopen an accounting period?").
  • "You need access to owner financials to void this.": the role lacks Owner Disbursements & Statements.
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