Help Centre

How do I record a renewal answer the tenant gave on paper?

ForLandlordsProperty managers

Who can do this

Landlord, Organization admin, Organization members with Edit Leases.

Where to find it

Lease page → Lease renewal banner → Record the tenant's answer (also from the Notices tab ⋮, or the answer task).

Steps

  1. Choose The tenant's answer: Accepted or Declined.
  2. How it reached you: In person, By mail or By email. For mail or email, enter Mailed on / Sent on.
  3. Enter Received on.
  4. Optionally upload a PDF copy (Upload the tenant's answer).
  5. Click Save.

What happens next

Toast "Tenant's answer recorded". The banner and Notices row show the outcome. An acceptance received on time renews the tenancy (and removes any end Kera had scheduled). Record a refusal only when every tenant on the notice refused.

Troubleshooting

"This answer wasn't recorded": the renewal changed while you were answering; check its current status. Dates in the future or before service are refused.

Did this answer your question?