How does the shared organization inbox and conversation assignment work?

ForProperty managers

Who can do this

Organization users. Landlord (solo) accounts don't have assignment.

Where to find it

Inbox → filter chips and the Assign button in a conversation header.

Steps

When a tenant or owner starts a conversation with your organization, Kera assigns it automatically to the employee assigned to their property, if exactly one is.
Use the chips All, Assigned to me and Unassigned to filter.
To assign by hand: open the conversation → Assign → pick a teammate. To clear it: open the menu again → Unassign.

What happens next

The assignee gets the email "[Action Required] A conversation was assigned to you" with Open conversation. New-message emails go to the assignee when one is set.

Good to know

The chips only show when the organization has at least one employee. A property with no assigned employee, or several, leaves new conversations unassigned.

Limits

Assignment is only for conversations with tenants and owners, not internal team chats. There's no in-app notification for assignment, only email.

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