How do I contact Kera support from the app?
ForLandlordsProperty managers
Who can do this
Everyone.
Where to find it
Settings → Support ("Get help from Kera").
Steps
- Open Settings → Support and choose:
- Chat with us → Start a chat: opens the in-app chat messenger.
- Send us an email → Send an email: opens your email app to support@getkera.com ("We typically reply within 24 hours during business days").
- Schedule a call → Schedule a call: opens Kera's booking page in a new tab ("Book a time to speak with our support team").
What happens next
Kera's team replies through the channel you used.
Limits
The Report a bug and Request a feature cards are disabled; send bugs and feature requests by chat or email instead.
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