How do I change, upgrade or cancel my plan, or update my card?

ForLandlordsProperty managers

Who can do this

Landlord; Organization users with Manage Subscription (default Admin only).

Where to find it

Settings → Billing → Manage plan.

Steps

Click Manage plan (landlords can also click Upgrade on another tier).
Kera opens Stripe's billing portal for your account.
In the portal, change plan or billing period, update your payment method, view and download invoices, or cancel.
Use the portal's return link to come back to Kera.

What happens next

Changes take effect according to the Stripe portal's confirmation. A cancellation shows the date your access ends.

Limits

Kera doesn't show past invoices inside the app; they are in the Stripe portal under invoice history.

Troubleshooting

Couldn't open billing portal: try again. Support agents should not change plans, cancel, issue refunds or apply credits on a customer's behalf; escalate to Kera support.

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