Help Centre

How do I contact Kera support?

ForLandlordsProperty managersTenantsProperty owners

Who can do this

Everyone.

Where to find it

Account menu → Settings → Support.

Steps

  1. Chat with us → Start a chat opens the chat window.
  2. Send us an email → Send an email ("We typically reply within 24 hours during business days").
  3. Schedule a call → Schedule a call opens the booking page.

Limits

The Report a bug and Request a feature cards are disabled. Use Send an email for those. Questions about your lease, rent or repairs go to your property manager, not Kera.

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