How do I give my forwarding address for my deposit, and when must my landlord return it?
ForTenants
Who can do this
Tenants whose tenancy has a scheduled end or ended in the last year.
Where to find it
Leases → the lease → Overview → Your deposit.
Steps
- Read the deadline line, for example "Your landlord has until <date> to return your deposit or send a statement."
- Under Your forwarding address, search your new address, add an apartment or unit number and an email for documents.
- Click Send to your landlord.
What happens next
You see Sent to your landlord and the card reads "Sent <date>" with Send a new address. Your landlord is notified. When your landlord sends a deposit statement, it appears in Notices with View statement, and the bell shows "Your landlord sent a deposit statement".
Good to know
In BC, your landlord's deadline starts once they receive your address in writing. Yukon also asks for an e-transfer email. The card doesn't appear on leases with no end date or that ended more than a year ago.
Limits
Tenants can't see the deposit record or dispute a deduction in Kera. Contact your landlord or your provincial tenancy board.
Did this answer your question?