Help Centre

Where does an owner manage the bank account their payments go to?

ForProperty owners

Who can do this

Owner.

Where to find it

Owner portal → account menu → Settings → Wallet ("Manage the bank account your payments are deposited into.").

Steps

  1. Open Settings → Wallet.
  2. If no bank is set up, click Add bank account ("Your property manager sends money to your Kera account, and it is deposited to your bank automatically.") and complete Stripe's secure setup.
  3. If a bank is connected, it shows under Payout accounts as "<Bank> account" with Connected and "Account ending 1234". Click Manage to open your Stripe account in a new tab.
  4. If setup is incomplete or Stripe needs more information, click Finish setup.

What happens next

Payments your property manager sends you through Kera are deposited to this bank account. The full owner payout flow is in chapter 10.

Troubleshooting

"We could not find your owner profile. Contact your property manager to get this fixed.": your login isn't linked to an owner record; the manager must fix it. "We could not load your wallet settings. Check your connection and try again." with Retry. Couldn't start bank setup / Couldn't open your account: try again.

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