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What do owners see on their Documents page?

ForProperty owners

Who can do this

Owners (owner portal).

Where to find it

Owner portal → Documents.

Steps

  1. Owners open Documents. The top level is "Shared with me".
  2. They can open folders shared with them, open and download files, view details, sort, and switch list/grid view.

What happens next

Nothing is changed on the manager's side; owners can't upload, rename, move, share, archive or delete.

Troubleshooting

  • "This folder isn't shared with you anymore." The manager removed or archived it.
  • "We couldn't load your shared documents." Ask them to refresh; escalate if it persists.
  • If an owner says a file is missing, collect the file name, property, lease and when it was shared, then escalate. Support doesn't share files on the customer's behalf.
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