How do tenants and owners sign a document in their portal?
ForTenantsProperty owners
Who can do this
Tenants and owners with a Kera account who are signers.
Where to find it
The email's Review document button, or the portal: the lease (or inspection, notice) → Signatures → Sign now.
Steps
- Select Sign now when it's their turn.
- The first time, read Consent to electronic signatures, tick "I have read and agree to sign electronically and to Kera's Terms of Service", and select Continue to document.
- The editor opens in Fill & Sign with their fields highlighted. Use Start / Next field in Progress to move through them.
- At a signature field, draw or type the signature and select Use this signature. Their adopted signature is saved for next time ("Your saved signature").
- Select the save button (for example Submit signature) to finish.
What happens next
"Document signed". The manager is notified. If they're in order mode, the next signer is invited. Completed documents appear under Signed documents.
Good to know
If it's not their turn: "It's not your turn to sign yet. Waiting for <names> to sign first. We'll email you when it's your turn." with no Sign now. Unverified email: "Verify your email address before signing…".
Troubleshooting
- "Your account isn't one of the signers on this request. Ask the sender to check who it went to, or contact support." The request went to a different email.
- "This signing request was cancelled, declined or has expired. Refresh the page to see where it stands."
- "Couldn't record your consent": check the connection and retry.
- If they try to finish with required fields empty, Kera offers to save progress or keep signing.
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