How do I void a payment recorded on an invoice?

ForLandlordsProperty managers

Who can do this

Landlord; Organization users with Approve & Post Transactions.

Where to find it

Invoices → ⋮ → View details → the payment → Void payment.

Steps

  1. Click Void payment.
  2. Type a Reason and click Void payment.

What happens next

"Payment voided" / "The invoice is open again for the amount it paid." The balance comes back, and the bank balance and receivables go back to match. On an owner-collection invoice, the management fee taken from that payment is reversed too.

Good to know

If that payment had paid an online invoice in full, the online payment link stops working; record later payments by hand.

Troubleshooting

  • "This payment is matched to a bank transaction. Unmatch it in the bank feed first, then void the payment." with Open in Bank Feed.
  • "This collection was already paid out to the owner, so it can't be voided. Void the owner payout first." with Open owner payouts.
  • "This invoice was written off, so its payments can't be voided."
  • A closed period: "Couldn't void the payment".
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