How do I set my address for service?
ForLandlordsProperty managers
Who can do this
Landlord (on the Profile tab); Organization admin (on the Organization tab).
Where to find it
Landlord: Settings → Profile → Address for service. Organization: Settings → Organization → Address for service.
Steps
- Scroll to Address for service ("Where your tenants serve notices on you, such as a notice to end the tenancy.").
- Fill in Legal name and Address for service.
- Optionally fill in Email for notices.
- To let tenants serve notices on you by email, tick Tenants may serve notices on me by email at this address.
- Click Save address for service.
What happens next
The toast Address for service saved appears. Kera prints this legal name and address on notices your tenants prepare (for example a tenant's notice to end the tenancy). With the email box ticked, tenants are offered Send it to your landlord through Kera where their province allows email service, and your heads-up email goes to this address.
Good to know
If you untick the email consent, tenants are told your landlord hasn't set an email for notices and must deliver the notice themselves. If no address for service is saved, tenant notices fall back to your business address, and Kera adds a task asking you to add your address for service the first time a tenant serves one.
Troubleshooting
Enter the name tenants serve notices on. or Enter the address tenants serve notices at.: both fields are required. Enter the email for notices.: you ticked the consent box without an email. Could not save your address for service: nothing was saved; try again.