How do I refund an invoice that was paid online?
ForLandlordsProperty managers
Who can do this
Landlord; Organization users with Approve & Post Transactions.
Where to find it
Invoices → ⋮ → View details → the Paid online payment → Refund.
Steps
- Click Refund. The Refund payment dialog first checks the payment with Stripe.
- Read what will be refunded and the effect ("When Stripe confirms the refund: …").
- Click Refund $….
What happens next
"Refund requested" / "Kera updates the books when Stripe confirms it, usually within a minute." The money goes back to the card it came from. Once confirmed, the payment shows as voided, the invoice is open again and its online pay link stops working.
Troubleshooting
"A refund of this payment is already on its way." means it was already requested. A payment in a closed period can't be refunded until the period is reopened.
Limits
Kera refunds the full payment only. A partial refund made directly in Stripe doesn't update Kera's books; contact Kera support.
Did this answer your question?