How does a tenant add or remove a card or bank account?
ForTenants
Who can do this
Tenant.
Where to find it
Tenant portal → Settings → Payments
Steps
- The panel reads "Payments · Manage the cards and bank accounts used to pay your rent." Each method shows "<Brand> card" with "Ending in 1234 • Expires MM/YYYY", or the bank name with "Account ending 1234", a Connected badge and Remove.
- To add one, select Add a payment method (or Add another payment method).
- Card: choose Debit or Credit card, enter Card Number, Expiry date and CVC, then Save.
- Bank: choose Pre-authorized → Login to bank account, sign in to the bank through Stripe's secure window and accept the pre-authorized debit agreement.
- To remove one, select Remove → confirm "Remove payment method · Are you sure you want to remove this payment method from your account?"
What happens next
New methods are offered on invoice pages and at lease acceptance. There is no toast after adding.
Did this answer your question?