How do I create a folder?
ForLandlordsProperty managers
Who can do this
Landlords, Organization admins, members with Upload Documents. Needs an active subscription.
Where to find it
Documents → Files tab → New → Folder. On a phone: the bottom-right + menu → New folder.
Steps
- Choose New → Folder. A new row with a focused Folder name field appears at the top of the Folders section.
- Type the name and press Enter (or click away).
- To make a folder inside a folder, open the parent first, then repeat.
What happens next
The folder is created in the folder you're in. Opening it changes the address to /landlord/documents/folders/<id>; you can bookmark or share that link with teammates.
Good to know
Two folders can have the same name.
Limits
Names can be at most 120 characters ("Names can be at most 120 characters."). Folders can be nested at most 20 levels deep; at that depth Folder is disabled ("Folders can be nested at most 20 levels deep."). Folders can't be created on the Recent, Generated, Shared or Archived tabs, or inside an archived folder. Property, unit and lease are not folders; they're links on each file.
Troubleshooting
Escape, or a blank name, cancels without creating anything. "Couldn't create folder" shows the reason; try again or contact support.