How do I choose which notifications I get by email and in the app?
ForLandlordsProperty managersTenantsProperty owners
Who can do this
Landlord; Organization users with Manage Notification Settings (default Admin and Employee); Tenant; Owner.
Where to find it
Settings → Notifications ("Manage your notification preferences").
Steps
- Open Settings → Notifications.
- Find the event in its group. Each row has an Email switch and an In-app switch.
- Turn a switch off to stop that channel, or on to start it again. Changes save immediately.
What happens next
Kera stops (or resumes) sending that event by that channel. Most switches are on by default.
Good to know
Manager groups (Landlord and Organization): Rent, Leases, Signing, Maintenance, Applications, Screening, Messages, Owner Statements, Trust Accounting, Bank Feed, Bills & Payments, Security Deposits, Onboarding, Product updates. Tenant groups: Rent, Leases (including Invitation Cancelled and Rent Increase Notice), Signing, Onboarding, Messages, Announcements, Product updates. Owner groups: Financials, Signing, Inspections, Messages, Product updates. Some rows have only one channel:
- In-app only ("This alert appears in Kera only. No email is sent."): for example Rent Overdue and Bank Reconnect Required.
- Email only ("Sent by email only. Each email has an unsubscribe link."): the product-update row.
- Managed ("These emails are sent by your property manager or a configured schedule."): owners' Statement ready and Bank setup requested emails can't be switched off here.
Organization members see E-transfer Payment Report only with View Accounting, and it is off for them until they turn it on.
Limits
In-app notifications only reach people with a Kera account; a tenant or owner without one gets email only. Some messages are always sent regardless of these switches (see the Notice Consent Changed article).
Troubleshooting
Couldn't save notification setting: the switch goes back to its saved value. Check the connection and try again.