Help Centre

How do I change the email I sign in with?

ForLandlordsProperty managersTenantsProperty owners

Who can do this

Every user.

Where to find it

Settings → Profile → Email.

Steps

  1. Sign out and sign back in first if you've been signed in for more than a few minutes. Kera only allows an email change shortly after signing in.
  2. Click the value beside Email and type the new address.
  3. Click Save.
  4. You are signed out. Sign in again with the new email.
  5. Open the new inbox and click the link in Verify your email for Kera.

What happens next

The toast Email changed confirms the new address. Your old address receives Your Kera sign-in email was changed, which lists the previous and new email and has a Restore previous email button in case you didn't make the change. Until you verify the new address, Kera shows a banner asking you to verify it.

Troubleshooting

  • Sign out and sign in again, then change your email.: you've been signed in too long. Sign out, sign in, and try again. Nothing was changed.
  • That email is already used by another Kera account.: pick a different address, or contact Kera support if you need two accounts merged (Kera doesn't merge accounts in the app).
  • Your session has ended. Sign in again to continue.: sign in again and retry.
  • Couldn't confirm your profile email: your sign-in email changed but Profile may still show the old one. Reopen Profile to check, and contact Kera support if it stays wrong. Don't repeat the change.
  • Couldn't save your other profile changes: the email changed but your name, phone or country edits did not. Sign in with the new email and save those again.
  • If the customer didn't make the change, they should use Restore previous email in the email sent to the old address.
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