How do I connect my bank account to get paid?
ForProperty owners
Who can do this
Owners.
Where to find it
Financials → Payment Setup card → Add bank account, or Wallet → Add bank account, or Settings → Wallet, or the email "Add your bank account to get paid by <manager>".
Steps
- Click Add bank account.
- Complete Stripe's secure onboarding (identity and bank details).
- Return to Kera and click Refresh status if the badge hasn't changed.
What happens next
The status becomes Active and the Payment Setup card disappears from Financials. Settings → Wallet lists "<Bank> account" with Connected and a Manage button. Your manager can now send you disbursements.
Good to know
Badges: Not Set Up, Setup Incomplete (click Complete setup or Finish setup to resume), Restricted ("Your account has restrictions. Please update your information." → Update information).
Limits
Payouts go through Stripe. Kera doesn't send owner payouts by direct bank transfer (EFT) from the manager's bank account. Kera can't help with Stripe's identity checks; follow Stripe's instructions.
Troubleshooting
"We couldn't find your owner account. Contact your property manager." / "Couldn't add bank account" / "Couldn't start bank setup". "We could not find your owner profile. Contact your property manager to get this fixed." means your login isn't linked to an owner record.