Help Centre

How do I submit a maintenance request?

ForTenants

Who can do this

Tenants with an active lease.

Where to find it

Side nav → Maintenance Request → Add request (on a phone, Open quick actions → Add Request).

Steps

  1. Where's the problem? Pick your unit under Property / Unit. For a common area, pick the building itself. Continue.
  2. What's not working? Fill In a few words (the subject) and Describe the issue. Continue.
  3. What kind of issue, and how urgent? Pick a Category (Plumbing, Electrical, Hvac, Appliances, Structural, Pest control or General maintenance) and an Urgency: Emergency ("Flooding, no heat, no power"), High priority ("Getting worse") or Routine ("When someone can"). Continue.
  4. Any photos? Drop photos or videos, or skip. Continue.
  5. Can someone come in? Choose Yes, they can come in or Ask me first. For yes, add one or more time slots under When can they come in? with Add another window. This answer is required.
  6. Click Send request.

What happens next

You see Maintenance request created and the request shows Pending. Your manager gets an email "[Action required] New Maintenance Request: <subject>" and a notification. Owners of the property can see it too.

Good to know

"Yes, they can come in" with no time slot saves as "Yes, any time".

Limits

Kera doesn't give emergency safety guidance. In an emergency, call 911 or your manager's emergency line first.

Troubleshooting

If you close the form after typing, Kera asks you to confirm before discarding. Wait for the success message before closing your browser, then check the request is in your list before sending it again.

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