Help Centre

How do I update, add photos to, or close my maintenance request?

ForTenants

Who can do this

The tenant who filed the request.

Where to find it

Maintenance Request → the request.

Steps

  1. The page shows the subject, Description, Media, Tenant preferences (entry permission and time slots) and Property. Tabs: Details, Media and Property.
  2. To change it: click Edit → change fields → Save.
  3. To add media: Add photos/videos → drop files → confirm.
  4. To talk to your manager: Message <manager name> opens your Inbox conversation.
  5. When it's fixed: click Close.

What happens next

Closing marks the request Closed everywhere and the page reads "This request is completed." When your manager closes it, a Resolution section shows the outcome, date and notes.

Good to know

Requests your manager created on your unit have no Edit for you. Requests your manager archived show an archived banner with no edit.

Limits

There's no comment thread on a request; use Message. Tenants can't reopen, archive or delete a request. Ask your manager.

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