What if my import fails?
ForLandlordsProperty managers
Who can do this
Landlord and Organization accounts.
Where to find it
That didn't go to plan screen.
Steps
- Click Try again to go back to the three cards and start again, or Go to Kera to finish onboarding without the import.
What happens next
Kera's team is notified of the failure. Go to Kera opens your dashboard and the account is active.
Troubleshooting
If a file keeps failing, add the records by hand (Start fresh) and contact Kera support (support@getkera.com) with the file type and the message shown.
Did this answer your question?