What do I see on a maintenance request's page?
ForLandlordsProperty managers
Who can do this
Landlord; Organization users with View Maintenance Requests.
Where to find it
Maintenance Request → the request
Steps
- The top shows the subject, the date, the category, "Requested by <name>" and "Assigned to <name>" when a teammate is assigned.
- Tabs: Details (Description, Resolution once closed, and Tenant preferences for tenant requests), Media (photos and videos with a count) and Property (the property and unit, any preferred vendors, and Source when the request came from an inspection).
- The Actions card on the right holds the urgency, status, teammate and vendor selects, Message <first name>, Add photos/videos and Delete.
Good to know
- When a manager views a tenant's request, the requester's name links to that tenant's page.
- A request with no description shows "No description provided."
- Clicking a photo opens a full-screen preview. Videos play in place.
- On a phone the tabs scroll sideways and Actions opens a sheet. The selects are under Status and assignment.
- A request created from an inspection shows Source with "<Type> inspection", its status and date. Select it to open the inspection.
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