Help Centre

How do I send an announcement?

ForLandlordsProperty managers

Who can do this

Landlords and Organization users with Send Announcements.

Where to find it

Announcements → New announcement (or Send an announcement on the empty page).

Steps

  1. Who should get this? Choose A property ("Everyone living there"), A unit ("One household") or A group ("A list you made"), then pick it. Continue.
  2. What's it about? Enter a Title (up to 120 characters). Continue.
  3. What do you want to say? Write the Message (up to 5,000 characters). Continue.
  4. Add a picture? Optional: drop a .png or .jpg up to 5 MB, or Skip.
  5. Check the Who gets it panel: the number of tenants, how many are reachable, who can't be reached or is excluded, and "What they'll see".
  6. Click Send to <n> tenants.

What happens next

You see Announcement sent / "Delivered to <n> recipients." with View delivery. Tenants get an email with the title as the subject and a View in Kera button, plus a bell notification and an unread item under their Announcements.

Good to know

Tenants who turned off the email for announcements still get the in-app copy; their email shows Opted out.

Troubleshooting

  • "Nobody in this audience can be reached, so it can't be sent." The audience has no tenants with an account or email. Pick another audience or add tenant emails.
  • "Some tenants have no app account or email on file and won't get this announcement."
  • "Couldn't upload the image" / "Nothing was sent. Try again, or remove the image and send without it."
  • Close without sending: "Discard announcement" asks to confirm.
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