How do I see what a tenant asked for and whether I can enter?

ForLandlordsProperty managers

Who can do this

Landlord; Organization users with View Maintenance Requests.

Maintenance Request → the tenant's request → Details tab → Tenant preferences

Open the request. Tenant-submitted requests arrive as Pending and appear in your list like any other.
Under Tenant preferences, read "Allowed entry" or "Entry not allowed", and any entry windows the tenant gave ("No preferred time to enter" if they allowed entry without times).
Check the tenant's photos on the Media tab.
To reply, select Message <tenant first name>. The inbox opens with that tenant's conversation selected.

You were emailed and notified in-app when the tenant submitted it. As you change the status, the tenant sees the new status in their portal.

You can't edit the tenant's wording or photos. Add your own photos or videos with Add photos/videos.

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