How do I close a maintenance request?

ForLandlordsProperty managers

Who can do this

Landlord; Organization users with Edit Maintenance Requests.

Where to find it

Maintenance Request → the request → Actions → status select → Closed

Steps

Choose Closed in the status select. The Close maintenance request dialog opens.
Pick a Closure type: Completed (default), Cancelled, Deferred or No action needed.
Set the Closure date and add Closure notes if you want.
If there's no cost to record, select Close request.

What happens next

The request shows Closed and a Resolution section with the outcome, date and notes. It moves under the Completed chip. An assigned teammate is notified that it closed.

Good to know

Selecting Cancel in the dialog leaves the status as it was.

Troubleshooting

"Couldn't close request": nothing changed; try again.

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