How do I change a request's urgency or status?

ForLandlordsProperty managers

Who can do this

Landlord; Organization users with Edit Maintenance Requests.

Where to find it

Maintenance Request → the request → Actions

Steps

In the urgency select, choose Emergency, High priority or Routine.
In the status select, choose Pending, In progress or Closed. Choosing Closed opens the close dialog (see "How do I close a maintenance request?").

What happens next

The change saves straight away; no toast appears. If a teammate is assigned and someone else made the change, the teammate gets an "Updated: <subject>" email and an in-app "Maintenance request updated" notification describing the change.

Good to know

Setting a closed request back to In progress or Pending reopens it. The earlier Resolution stays on record.

Troubleshooting

"Couldn't update urgency" or "Couldn't update status" means the change didn't save. Try again.

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