How do I pay rent?
ForTenants
Who can do this
Tenants on a lease with online payments on.
Where to find it
Payments → an invoice → Actions (⋯) → Pay now, or Dashboard → Pay now, or the email "Rent invoice for <period>" → Pay in Kera.
Steps
- Open the invoice. You see the breakdown: rent for the period, any deposit line, and the total.
- Under Payment Methods, click a saved card or bank account. To add one, click New, add it and click Back.
- Optionally tick Enable automatic charges so future rent is charged to this method.
- Click Make payment.
What happens next
Card: Payment made. Bank: Payment submitted / "Bank payments usually take 3 to 5 business days to clear. We'll mark it paid once it does." The invoice shows Paid (or Pending for a bank debit). You and your manager get "Good news! Rent payment is all set" (or "Deposit received", "Rent and deposit received" or "Final month balance received").
Good to know
- When you pay the processing fee, a Transaction Fee line shows before you pay: a percentage for cards, a flat fee for bank debit.
- Your bank may ask you to confirm a card payment in a pop-up (3D Secure). Complete it to finish.
- Paying a deposit invoice emails "Deposit received" and the deposit is held in trust.
Troubleshooting
- Make payment is greyed out until you select a method.
- "Your landlord has disabled online payments. Please contact them to enable it." Pay your landlord another way.
- "Couldn't make payment" / "Your payment method was declined. Use a different payment method."
- "Your bank didn't confirm this payment…" Use another method or call your bank.
- "This payment is processing…" A bank debit is in progress. Don't pay again.
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